You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to register your account

Click here to register your account with 7335

• You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
• You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

Follow the instructions here to reset your password.

As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Start shopping here.

We accept the following forms of payment:

• Visa
• Master
• Discover
• American Express
• Paypal

Please read our privacy policy to view the full details on how we protect your privacy and personal information.

Unfortunately we do not restock most of our items. Please visit our Back in Stock section to see what popular items we brought back to our online store. You may also contact your local store to check availability. Both our stores and Customer Service Team will need an item number/product code to confirm availability.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

View our complete size guide for men, women, and kids.

You can fill out a form to contact customer service.

• You may view the status of your order by logging into your Forever 21 account and clicking on Past Orders. Check your order status with your order number and email address.
• Click on Track Order at the footer of the page. Make sure to have order # and email address available.
• Confirmations are sent via email within 30 minutes when
  1. Your order has been received or
  2. Your shipment has been processed, based on the valid email address provided to us.
• If you did not receive any confirmation emails, please check your email spam filter.
  1. Select 7335.me as a trusted website domain in your spam filter.
  2. To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
• Please allow 24 to 48 hours for your order status to change.

• 7335 was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled.
• If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
• If you still need assistance, please contact us.

You can fill out a form to contact customer service.

We offer air shipping to countries in APAC region. View all of our shipping options and rates for your desired destination.

We offer air shipping to countries in APAC region. View our shipping guide to find out if we can ship to your destination.

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier’s website. Track your package with the order number and email address used for your order.

7335 is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you.

You can fill out a form to contact customer service.

Online purchases made through the 7335.me are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).

View our Returns Policy for more information.

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. for returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

You can fill out a form to contact customer service.